Our cryptocurrency recovery procedure operates as follows:
Which of the following situations best reflects your situation will determine the procedure we use:
- wrong password
- damaged wallet
- stolen cryptocurrency
- faulty computer or phone
- Payment sent to the incorrect currency type
Step 1: Identify your issue
In order to proceed, we’ll need you to explain your circumstance and accept our service agreement. We offer help for communication via phone, encrypted messaging app, email. You will be told whether or not recovery is likely before we continue.
Step 2: Assemble the necessary data
If you already have your wallet file, you can deliver it electronically or via an encrypted channel to us. If you don’t know where to look, we can direct you over the phone or by email.
We’ll prompt you for a list of possible password examples if you can’t remember your password.
Step 3: Recover your Bitcoin or other cryptocurrency:
You will receive a confirmation that we are prepared to start working on your case after we have acquired the data required to start handling your circumstance.
To recover lost passwords:
To put together a list of tokens for our brute force tool, we’ll do that. These tokens are intended to test all potential instances of your password suggestions while filtering out less plausible guesses. Sometimes we develop software that can generate a unique password list.
On specialized hardware, especially one of two 12-core 8th generation Intel i7 8700 computers with a GTX 1070 GPU, we process the token file next. Token files can produce anywhere between a few hundred and around one billion different password combinations. Depending on how much of your password you can recall, the required number of guesses varies.
For damaged or erased wallets:
We created the best manual for retrieving corrupted or deleted Bitcoin wallets. When practical, we adhere to this procedure. The majority of cryptocurrency wallets use BerkelyDB, a database, to fix damaged wallet files. We have a bespoke build of BerkelyDB.
Our team extracts your private keys and loads them into a recovery wallet when we fix or unlock your wallet file. The data and personal information are then deleted.
For stolen cryptocurrency:
We utilize sponsored transactions to pay for Ethereum transactions (or any other cryptocurrency involved) coming from a third-party address. In essence, we pay a miner to agree to a transaction bundle that consists of a financing transaction.Transactions obtaining tokens from a compromised wallet, and a final transaction that confirms the validity of the earlier transactions before paying the miner. When it’s over, our bundle doesn’t appear on the public blockchain, and the scammer is helpless to stop us. For more information, read here.
Step 4: Giving you your Bitcoin back
If the recovery is successful, we will request a destination address before delivering your funds, less our fee. We offer guidance and help with creating a new, secure wallet as part of our service. For recoveries of more than 100 BTC, we offer visitation. We deliver a hardware wallet with your funds, and show you how to use it. This service is included in the cost. When possible, we’ll also offer to fork your Bitcoin Cash or Bitcoin SV.
Step 5: Erase your personal information
We will securely destroy your personal data once the recovery is finished, or if we inform you that recovery is not feasible. If you sent a gadget, we will offer to ship it back to you or to destroy the storage media.
What is the time frame?
This technique takes as little as two hours in straightforward situations. In more complicated situations, such when you’ve forgotten your password, we might need to execute a brute force password technique for several days.
The length of time required greatly depends on how complicated the problem is. It takes many weeks running through our brute force algorithms if you have ten or more potential password ideas. We need to test a billion passwords.
In the event that you unintentionally transmitted Bitcoin to a BCH wallet, we can retrieve your money in under an hour.
The service may take several days or longer if we need to fix hardware or if you can’t find your wallet on a hard drive. Before accepting your case, we can provide you an estimate, and we’ll always let you know as soon as something changes.
